Quality Management Statement

Principle 1 - Customer-Focused Organization

Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements, and strive to exceed customer expectations.

Principle 2 - Leadership

Leaders establish unity of purpose and direction of organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

Principle 3 - Involvement of People

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Principle 4 - Process Approach

A desired result is achieved more efficiently when related resources and activities are managed as a process.

Principle 5 - System Approach to Management

Identifying, understanding, and managing a system of interrelated processes for a given objective improves the organization's effectiveness and efficiency.

Principle 6 - Continual Improvement

Continual improvement should be a permanent objective of the organization.

Principle 7 - Factual Approach to Decision Making

Effective decisions and actions are based on the analysis of data and information.

Principle 8 - Mutually Beneficial Supplier Relationships

An organization and its suppliers are independent, and a mutually beneficial relationship enhances the ability to create value.